Reference

Your Privacy Policy, Clearly Explained

When you open an account, we collect only the details needed to verify you in Indonesia, process DANA, OVO, GoPay and QRIS activity, and answer support requests without…

Account data useCookie handlingLocal law appliesChange requests
askitoto Your Privacy Policy, Clearly Explained
REQUEST ROUTES

Where To Send Privacy Requests

If you want to check, correct, or close data tied to your account, use live chat, WhatsApp, or email and include the phone or email on…

Live chat Open chat from the site header if you need a copy of your stored…
WhatsApp Send your request on WhatsApp with the same phone number you use in the…
Email Use email for longer requests, attachments, or a written trail.
DATA PRACTICES

How We Handle Your Records

Our privacy handling starts with minimal collection and clear purpose. We keep name, contact, device, browser, and payment-reference details only when they are needed for account work, support…

Collected details

We record the details you enter at signup, the phone or email attached to your account, and the request history…

Device and cookie data

Your browser type, device model, IP address, and session cookie are used to keep login state and spot unusual access.

Payment reference records

When you use DANA, OVO, GoPay or QRIS, we keep the reference data needed to match deposits or withdrawals to…

Account security

We use email or phone verification, password checks, and session time-outs to protect the profile.

Retention window

We keep records while the account is active and for as long as we need them for support, dispute handling…

Your request path

If you want access, correction, or deletion where law allows, send the request through support and name the account email…

Questions About Your Privacy

These are the privacy questions we answer most often before you open an account or send a request in Indonesia. We keep the answers tied to the same rules we use inside the account area: collect only what is needed, explain why it is stored, and show you how to contact us when the record needs to change.

We only ask for the details needed to create and protect the profile: name, contact channel, device signals, and any record needed to match your request history. If a field is not needed, we do not ask for it.

We keep the reference data needed to connect a payment action to one account and resolve support questions. We do not store more wallet details than the task requires, and we avoid pulling full transaction histories.

Cookies keep you signed in, remember session state, and help us spot unusual access. The same logic applies on Android Chrome, iPhone Safari, and desktop browsers, so your session behaves consistently across devices.

We keep records while the account is active and then only as long as we need them for support, dispute handling, or legal retention duties. After that period, we remove or anonymize them.

Yes. Send the request through support with the email or phone linked to the account, and tell us what needs to change. We can act where local law allows and will confirm the result on the same channel.

Our support team handles privacy requests through live chat, WhatsApp, and email from 08:00 to 23:00 WIB every day. If you write from Medan or Semarang, the same queue and reply path apply.